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Terms & Conditions

Workshop Terms and Conditions

Please understand that these policies are necessary because we have reserved a seat for you and therefore someone else was not able to book that spot. As with any other ticket purchase to an event, if you are a no-show, you will not be refunded.

CANCELLATIONS & RESCHEDULING

 

When you purchase a seat in a workshop, you are agreeing to this cancellation policy:

 

Up to 7 days prior:

Cancellations are accepted up to 7 days before the start time of the event with no penalty. Please note that we cannot refund the credit card processing fees, and those will be deducted from any refund.

 

Up to 24 hours prior:

Cancellations made UP TO 24 HOURS before the event (This is ONE DAY BEFORE your event - so if you are scheduled for SATURDAY at 2:00, this means that you called or emailed by FRIDAY at 2:00) will be allowed to reschedule one time but are NOT eligible for a refund in the event of cancellation. 

 

Multiple Cancellations:

Customers with history of cancellations will not be eligible for rebooking without paying a 2BHD FEE. No Exceptions.

 

High-risk periods:

Defined by the local government has issued special orders or guidelines. Cancellations are accepted up to 48 hours before the start time of the event for a full refund of the deposit. After this deadline, a refund will not be issued for cancellations, and a 2BHD rebooking fee will be applied to reschedule. If the studio is closed due to government-mandated shut-downs, the rebooking fee will be waived for one rebooking. Please note that that we cannot refund the credit card processing fees,, which will be deducted from any refund.

 

Private events:

Deposits are non-refundable.  We will need to have a paid confirmation 14 days in advance of your reserved date. When we take times out of inventory, we cannot offer to reschedule as we are not guaranteed that we can re-book those spots. If your plans change before the 14-day mark, please get in touch with us directly to discuss options. If there are not 14 days between the date of booking and the desired date of the event, the balance must be paid at the time of booking.

 

Cancellations by Scent Studio:

Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible and re-book to an alternative date at no additional cost.

 

Refunds and exchanges:

Gift certificates and workshop bookings are non-refundable and cannot be exchanged for other products. If we cannot accept your order, we will offer a refund or the option to reschedule you for the next available workshop. Exchanges are otherwise only accepted if the consumer purchases an incorrect workshop date online within 24 hours of the purchase. Please get in touch with us directly so that we can assist in moving you to the desired date/time.

 

Gift certificates:

E-Gift certificates for workshops do not expire. All certificates are non-refundable, non-transferrable and have no cash value. Physical gift cards can only be redeemed for classes, have no cash value, and cannot be used to purchase other gift cards or merchandise in the store.

 

Pricing:

Workshop prices may change over time, and occasionally, we offer special classes or discount offers.  We will not adjust the price if you find another offer after booking your event.  

 

A receipt will be emailed following your purchase, confirming your booking.  If the issuer of your payment card refuses or does not authorize payment, we will not be liable if your first-choice class time sells out due to this inconvenience.  

 

Tardiness:

We pack our workshops with fun and interesting information - you won't want to miss a minute.  Please make every effort to arrive at the event location 5-10 minutes before class time. Parking in our busy location can be a challenge during peak times, so please plan accordingly if you may experience a longer walk from a spot further away.

 

  • If you are late, please call and check in with a staff member and be aware that the workshop may have already started. There is a 10-minute grace period.

  • You can only join the class once you have signed all required paperwork.

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If you are a no-show, no refund or reschedule will be provided.

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VISITORS, TOURISTS, AND ALL OTHER NON-PAID INDIVIDUALS:

 

Every person in the workroom will need to be a paid customer.

NO EXCEPTIONS:

This class covers fun and engaging educational material, and the entire 90 minutes is designed as entertainment. Regardless of if you are making an actual fragrance, you will need to purchase a seat to enter. For example, if it’s date night and you don’t want to participate, then your date can make two, but if you’re going to sit in the class, you must have a paid seat. Thank you for understanding.

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Age requirements:

Workshops are suitable for those ages 15+ (or 14+ if accompanied by a paying adult, and both the child and the adult each have a ticket). Parents will not be permitted to buy a ticket for their child and then hang around to "help." If you are in the workshop room, you need to purchase a seat. While we are confident your child is responsible and capable, NO CHILDREN under 14 will be permitted in the workroom for liability reasons.

 

LIABILITY

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Personal items:

We are not liable for personal items when you visit our store or studio spaces.  Please check to make sure that you have all of your belongings when you leave an area. We advise that you secure purses, phones, and other valuables on our side tables or hooks as spills can occur, and we will not be liable for any damages to personal items that you have lying on the table if a spill occurs and ruins that item.

 

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Studio items/studio space:

You are responsible for any loss or damage to any property of the venue where a workshop occurs, including our studio.  An invoice will be sent after damage is assessed and costs calculated. 

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Product spills/vessel leakage:

If you spill your fragrance or your vessel leaks after you leave class, please return the bottle and any remaining fragrance to us at the store within 30 days of your class, and we will do our best to make it right for you. Any mishaps or issues claims after that time are void. 

 

Your formula:

Please note that while our instructors do our best to remind you to record your final formula, not all paperwork left behind is written clearly and legibly.  We will not be responsible or held liable for providing you with your formula in the future, as electronic data losses and illegible workshop forms may occur, both of which are out of our control.  You also have no legal right to any formula, recipe, blend, or name created at a workshop, pop-up, or special event.

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Health and safety:

We do our best to ensure that our studio is free from viruses and take all precautions to sanitize and clean between each group event. Scent Studio will not be held liable for any illness, allergic reaction, or condition that may or may not have developed due to attending and participating in an event in our store or workshop space. We also do our best to ensure that our website is free from viruses and malware. However, we cannot guarantee that your use of this site will not cause damage to your device. We will not be liable for any data loss or device damage which may arise as a result of using our site.  For a complete, detailed explanation of this policy, please click here.

 

By attending our workshops and open lab sessions, you agree to all our health & safety points found in detail here:

You will have access to aprons, gloves, and safety glasses. A majority of the fragrances created in our workshops contain alcohol and are flammable. They should not be used near fire, flame, or heat. They should not be swallowed and are for external use only. Fragrances or candles created during workshops and open-lab sessions are for personal use only. We don’t take responsibility for misuse of the fragrance in private or public spaces. Fragrances created via our workshop classes are not for commercial use.

 

Copyright and content protection:

Our name, Scent Studio, and our logo are the property and trademarks of Scent Studio, WLL. All content contained within this website, all printed and non-printed workshop materials, the design of our labels, our branding and packaging of the perfumes, and workshop methodology are the copyright material and confidential information of Scent Studio. You agree not to copy, use, or share any of the Scent Studio materials without the written and expressed permission of a member of the Management Team at Scent Studio. Any products and services we may provide to workshop participants (including any perfume or candle created, taken home, or refills) are for personal use only. Customers may not sell or resell any products or services they receive from Scent Studio. You acknowledge and agree that any perfume created during a workshop is a collaboration between the participant and our company. Any products and services we may provide you are for personal use only. You may not sell or resell any products or services you receive from Scent Studio.

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